Contact Us - New | Kurnia Insurance

We've made it easier for you to get in touch with us,
in as many convenient ways as possible

Meet Us
Face to Face

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to view our branch network or locate our nearest agent

Experiencing a breakdown or accident?

Kurnia Auto Assist (KAA) 24-Hour Toll Free:
1 800 88 3833 (24 Hours, Daily)

For even faster and more convenient assistance, download our Kurnia One Touch Mobile App for FREE!

Want to make a claim or for any other general enquiries?

Contact Centre:
1 800 88 3833

Email: customer@kurnia.com

Official WhatsApp (Service notifications only): +6012-266 3288

8:30am - 5:30pm, Mon - Thurs
8:30am - 4:15pm, Fri

For more information on Claims, Click here

Feedback and Complaint Management Process

We are committed to resolve your feedback or complaint as efficiently and equitably as possible. To help us expedite a resolution, please provide us with details of your feedback or complaint.

Step 1: Feedback / Complaint Details.

You may submit your feedback via our feedback form below.

Step 2: Acknowledgement of Feedback / Complaint.

Your feedback or complaint will be acknowledged within one business day upon receipt.

Step 3: Resolution.

Upon receipt of your complaint, we shall respond within 14 days. However if the complaint requires further investigation, you will be notified of the extended timeframe within which a decision can be made or progress updates can be given. Where a decision cannot be made within 30 days, a progress update will be given on a monthly basis until the issue is resolved.

Further Escalation

PROVIDE FEEDBACK
OVER THE PHONE

8:30am - 5:30pm, Mon - Thurs
8:30am - 4:15pm, Fri

1 800 88 3833

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