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Feedback and Complaint Management Process
We are committed to resolve your feedback or complaint as efficiently and equitably as possible. To help us expedite a resolution, please provide us with details of your feedback or complaint.
Step 1: Feedback / Complaint Details.
You may submit your feedback via our feedback form below.
Step 2: Acknowledgement of Feedback / Complaint.
Your feedback or complaint will be acknowledged within one business day upon receipt.
Step 3: Resolution.
Upon receipt of your complaint, we shall respond within 14 days. However if the complaint requires further investigation, you will be notified of the extended timeframe within which a decision can be made or progress updates can be given. Where a decision cannot be made within 30 days, a progress update will be given on a monthly basis until the issue is resolved.