We've made it easier for you to get in touch with us,
in as many convenient ways as possible
Experiencing a breakdown or accident?
Kurnia Auto Assist (KAA) 24-Hour Toll Free:
1800 88 3833 (24 Hours, Daily)
Accident Assist Call Centre
1-300-22-11-88 (24 Hours, Daily)
Feedback and Complaint Management Process
We are committed to resolve your feedback or complaint as efficiently and equitably as possible. To help us expedite a resolution, please provide us with details of your feedback or complaint.
Step 1: Feedback / Complaint Details.
You may submit your feedback via our feedback form below.
Step 2: Acknowledgement of Feedback / Complaint.
Your feedback or complaint will be acknowledged within one business day upon receipt.
Step 3: Resolution.
Upon receipt of your complaint, we shall respond within 14 days. However if the complaint requires further investigation, you will be notified of the extended timeframe within which a decision can be made or progress updates can be given. Where a decision cannot be made within 30 days, a progress update will be given on a monthly basis until the issue is resolved.