Treat Customers Fairly Charter
We pledge to treat you in a fair and transparent manner at every step of your journey with us.
WE EMBED FAIRNESS IN OUR CORPORATE CULTURE AND CORE VALUES
because your financial well-being lies at the heart of all that we do
- We uphold high standards that protect your rights and interests
- Our team of professionals are continuously trained to ensure customers are treated fairly
WE SET WELL-BALANCED CONTRACTUAL TERMS
besides meeting your insurance needs, we want to ensure you receive a fair deal
- We develop our products in response to your needs, and if you plan to make a switch, we will bring to your attention any fees or charges and will not impose unnecessary barriers for you
- Our policy terms are in plain language as far as possible to be fair and transparent to you
WE MAXIMISE TRANSPARENCY IN YOUR JOURNEY
so that you get all relevant information in a timely manner
- We share and highlight important information for your attention, from the pre-purchase stage up to the policy renewal stage
- Our product disclosure sheets contain key information to assist you in making an informed decision on the product that you purchased
WE DEAL FAIRLY THROUGH OUR PEOPLE AND REPRESENTATIVES
because they are our connections to you
- We have established a strong foundation of integrity, ethics and professionalism to support our interactions with you
- We provide our agents, representatives and staff the support they need to ensure that their conduct towards you is honest and transparent
WE PROVIDE YOU WITH QUALITY ADVICE
so you can decide on the product that meets your needs
- We have in place processes and tools to better understand your insurance and financial needs, and maintain strict confidentiality in handling your personal data
- We ensure our team of professionals have the necessary knowledge and expertise for them to advise you based on your needs
WE LISTEN TO YOUR FEEDBACK
because we put you first in all our activities
- We value all kinds of feedback from you and put in place several channels where you can provide them to us
- We strive to learn from all your feedback and act on it to enhance your experience with us.
On a related note, we continuously strive for service excellence by following our Customer Service Charter (CSC). To view our CSC, please click here.
These charters are among the many ways we espouse a Customer First approach in our dealing with you. To learn more, please click here.