Customer Service Charter

We, at Kurnia Insurans, aspire to become an efficient and customer-focused General Insurance service provider to the Malaysian public.

We continuously strive for service excellence and we believe that our customers are entitled to efficient, honest and fair treatment. We welcome any feedback on improving our services and genuinely committed to resolving any problems that our customers may encounter.

Bank Negara Malaysia, along with PIAM, LIAM and MTA, have formalised the Industry Customer Service Charter for the Malaysian Insurance/Takaful Industry. Our aim is to commit to these industry service standards and aspire to exceed them when possible. 

The 4 pillars to the industry insurance customer service charter as below:

Pillar 1 INSURANCE / TAKAFUL MADE ACCESSIBLE 
Pillar 2 KNOW YOUR CUSTOMER 
Pillar 3 TIMELY, TRANSPARENT & EFFICIENT SERVICE
Pillar 4 FAIR, TIMELY & TRANSPARENT CLAIMS SETTLEMENT PROCESS

On a related note, we honour our commitment to treating you fairly, responsibly and professionally with our Treat Customers Fairly (TCF) Charter. To view our TCF Charter, please click here. 

These charters are among the many ways we espouse a Customer First approach in our dealing with you. To learn more, please click here.