Further Escalation

If you find that your complaint / feedback was not addressed in a satisfactory manner, you may escalate in writing to: 

Complaints Management Unit

Liberty General Insurance Berhad

Liberty Insurance Tower

CT9, Pavilion Damansara Heights

3, Jalan Damanlela

Pusat Bandar Damansara

50490 Kuala Lumpur.

Or

Email us at: customer@kurnia.com

 

Please provide us with your full name, IC number, telephone or mobile number, email address and the specific nature of your complaint.

 

Redress Channel

 

If you are not satisfied with the response or the decision of our Company, you may submit your complaint either to:

 

a) Financial Markets Ombudsman Services

Financial Markets Ombudsman Services is an independent body to help settle disputes between customers and their financial institutions. Before the Financial Markets Ombudsman Services can accept your case, you should first escalate the matter to us to resolve your complaint, dispute or claim. You have six months to forward your complaint to Financial Markets Ombudsman Services from the date of our final reply.

Eligible disputes referred to Financial Markets Ombudsman Services must be within the following monetary thresholds:

(i) Up to RM250,000.00 for disputes on insurance products or services; and

(ii) Up to RM 10,000.00 for disputes on motor third party property damage insurance claims.

 

Financial Markets Ombudsman Services (FMOS)

(formerly known as Ombudsman for Financial Services)

Company No: 200401025885

Level 14, Main Block

Menara Takaful Malaysia

No. 4, Jalan Sultan Sulaiman

50000 Kuala Lumpur

General Line : +603-2272 2811

Website: www.fmos.org.my

 

b) Bank Negara Malaysia (BNM)

If the claim decision was made more than six months from the final decision of the insurer and/or the claim amount is above RM 250,000.00, please refer to Jabatan LINK & Pejabat Wilayah, BNMLINK of Bank Negara Malaysia (BNM). 

BNMLINK (Laman Informasi Nasihat dan Khidmat)

Bank Negara Malaysia

4th Floor, Podium Bangunan AICB,

No. 10, Jalan Dato' Onn

50480 Kuala Lumpur.

Tel. No.: 1-300-88-5465 (BNMLINK)

Fax No.: 03-2174 1515

e-Link: bnmlink.bnm.gov.my

Email address: bnmlink@bnm.gov.my

Website: www.bnm.gov.my