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Windscreen Claims

Overview

What Is A Windscreen Claim?

A claim made for damages to your vehicle’s windscreen under events covered by your Insurer.                            

There are two types of Windscreen Claims:


1. Replacement: Complete replacement of windscreen. Only ONE windscreen claim may be made throughout the period of your policy unless you reinstate the windscreen cover with an additional premium.                                        

2. Repair: A claim for repairs of windscreen. The claimed amount will be deducted from the Sum Insured for the windscreen. You can reinstate the amount by paying an additional premium or maintain the balance after the claim                                                                                            

You can claim for repair or replacement without affecting your NCD

 

Who Can Make A Windscreen Claim?

Only valid for comprehensive motor insurance policyholders with a windscreen cover extension.

How To Make A Windscreen Claim?

1) Bring your vehicle to the nearest Specialist Windscreen Repairer (SWR) or Authorised Windscreen Repairer (AWR) for repair or replacement or call us at Toll-Free Number : 1 800 88 3833 & 1 800 88 6333 for assistance.

What Are The Supporting Documents?

Minimum documents required if vehicle sent to our Specialist Windscreen Repairer (SWR):

i. If vehicle driven into SWR by policyholder

  • Police Report Not Required.
  • Copy of policyholder's IC or Driving License
  • Copy of Driver's IC & Driving License required if policyholder not the driver at time of accident.

 ii.  If Vehicle NOT driven into SWR  by policyholder 

  • Police Report Not Required                                          
  • Copy of policyholder's IC or Driving License
  • Copy of Driver's IC & Driving License
  • Copy of updated Registration Card
  • Copy of Insurance Policy
  • Copy of business form (if registered under company name)
  • Copy of NRIC of the person who dropping the vehicle at SWR

For Authorirised Windscreen Repairer (AWR) or Panel Repairer and Franchise Repairer or Non Panel Repairer, please click on "Additional Notes" for more information.

General FAQ

 

1. What are the advantages of repair at Specialist Windscreen Repairer (SWR)?

Insured can enjoy and experience:

  • Simple - Only IC or Driving License needs to be submitted (If vehicle driven into SWR by policyholder)

(refer to documentation Checklist for more details if policy holder not present or not the driver)

  • Hassle free Claim process - No upfront payment required and no inspection needed at branch
  • Warranty - 2 years workmanship warranty will be provided if insured opts for repair or replacement.

Where can I find your Windscreen Specialist Repairer (SWR) ?

You can either use our Panel Workshop Locator to search for a workshop or contact AmGeneral Contact Centre at 1800 88 6333 for assistance.

 

2. Authorised Windscreen Repairer (AWR) / Panel Repairer

a. Bring your vehicle to the nearest Authorised Windscreen Repairer (AWR) or to our panel repairer for repair or replacement within 14 days of the date of accident with the following documents

  • Police Report Not Required.
  • Copy of policyholder’s IC
  • Copy of policyholder’s driving licence
  • Copy of updated vehicle’s registration card
  • Copy of insurance policy
  • Copy of business form (if registered under company name)
  • Copy of driver’s IC (if policyholder is not the driver)
  • Copy of driver’s driving license (if policyholder is not the driver)
  • Copy of NRIC of the person who dropping the vehicle

b. Panel repairer / AWR will handle the claim process and submit the documents on behalf of policyholder i.e requesting the claim form and payment matters

c. No warranty provided

 

3. Franchise Repairer / Non panel repairer

a. Bring your vehicle to the nearest branch within 14 days of the date of accident with the following documents :

  • Copy of police report required
  • Copy of policyholder’s IC
  • Copy of policyholder’s driving licence
  • Copy of updated vehicle’s registration card
  • Copy of insurance policy
  • Copy of business form (if registered under company name)
  • Copy of driver’s IC (if policyholder is not the driver)
  • Copy of driver’s driving license (if policyholder is not the driver)

b. Policyholder must be present to collect the claim form and inspection before replace/repair must be carried out at branch

c. Send your vehicle at any workshop of your choice, upfront payment required

d. Bring again your vehicle to branch for inspection after replace/repair with the following documents :

  • Original tax invoice from repairer
  • E-payment form

e. No warranty provided