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Windscreen Claims

Overview

A claim made for damages to your vehicle’s windscreen under events covered by your insurer.

There are two types of windscreen claims:

1. Replacement: Complete replacement of the windscreen. Only ONE windscreen claim may be made throughout the period of your policy unless you reinstate the windscreen cover with an additional premium.

2. Repair: A claim for repairs to the windscreen. The claimed amount will be deducted from the sum insured for the windscreen. You can reinstate the amount by paying an additional premium or maintaining the balance after the claim.

You can claim for repair or replacement without affecting your No Claim Discount (NCD).

Who can make a Windscreen Claim?

Only valid for comprehensive motor insurance policyholders with a windscreen cover extension.

How To Make A Windscreen Claim?

1) Bring your vehicle to the nearest Specialist Windscreen Repairer (SWR) or Authorised Panel Repairer for repair or replacement or call us at 1 800 88 3833 for assistance.

Supporting Documents

Specialist Windscreen Repairer (SWR)

i. If the vehicle is driven into SWR by policyholder:

  1. Copy of policyholder's IC or driving licence
  2. Copy of driver's IC & driving licence required if policyholder was not the driver at the time of accident.

ii. If the vehicle is driven into SWR by authorised driver:

  1. Copy of policyholder's IC or driving licence
  2. Copy of driver's IC & driving licence
  3. Copy of updated vehicle's registration card / vehicle ownership certificate (VOC)
  4. Copy of insurance policy
  5. Copy of business form (if registered under company name)
  6. Copy of NRIC of the person who dropped off the vehicle at SWR

  

Our Approved Repairer

Bring your vehicle to the nearest approved repairer for repair or replacement within 14 days of the date of the accident with the following documents:

  1. Copy of policyholder’s IC
  2. Copy of policyholder’s driving licence
  3. Copy of updated vehicle's registration card / vehicle ownership certificate (VOC)
  4. Copy of insurance policy
  5. Copy of business form (if registered under company name)
  6. Copy of driver’s IC (if policyholder is not the driver)
  7. Copy of driver’s driving licence (if policyholder is not the driver)
  8. Copy of NRIC of the person who is dropping off the vehicle
  9. Payment authorisation letter & undertaking letter
  10. Tinted warranty card

Important Notes:

i. Police report is not required if the vehicle is driven to our SWR or approved repairer.

ii. Our approved repairer will handle the claim process and submit the documents on behalf of the policyholder i.e requesting the claim form and payment matters.

iii. No workmanship warranty will be provided.

  

Franchise Repairer/Non-Panel Repairer

Bring your vehicle to the nearest branch within 14 days of the date of accident with the following documents:

  1. Copy of police report required
  2. Copy of policyholder's IC
  3. Copy of policyholder's driving licence
  4. Copy of updated vehicle's registration card / vehicle ownership certificate (VOC)
  5. Copy of insurance policy
  6. Copy of business form (if registered under company name)
  7. Copy of driver’s IC (if policyholder is not the driver)
  8. Copy of driver’s driving licence (if policyholder is not the driver)
  9. Tinted bill & warranty card
  10. Explanation letter for not choosing SWR / Authorised Panel Repairer

Important Notes:

i. Policyholder must be present to collect the claim form. Inspection before replacement/repair of windscreen must be carried out at branch.

ii. Upfront payment is required if you send your vehicle to any workshop of your choice.

iii. Bring your vehicle to the branch for inspection after replacement/repair with the following documents:

  • Original tax invoice from repairer
  • E-payment form

iv. No warranty will be provided.

1. What are the advantages of repair at Specialist Windscreen Repairer (SWR)?

  • Simple: Only IC or driving licence needs to be submitted (if the vehicle is driven into SWR by policyholder).

Note: Please refer to Document Checklist for more details if policyholder is not present or not the driver.

  • Hassle-free claim process: No upfront payment required and no inspection is needed at branch.
  • Warranty* - 2 years workmanship warranty will be provided if the insured opts for repair or replacement.

*Terms and conditions apply.

2. Where can I find a Specialist Windscreen Repairer (SWR)?

You can either use our Panel Workshop Locator to search for a workshop or call our Contact Centre at 1 800 88 3833 for assistance.