We at Kurnia Insurans aspire to become an efficient and customer-focused General Insurance service provider to the Malaysian public.
Customers can contact us through the following channels:
1. Network of 31 branch offices covering all states in Malaysia
2. Customer call-in hotlines: 1800-88-3833 (8.45am – 5.45pm, Mon – Thurs. 8.45am - 4.45am, Fri)
3. Kurnia Auto Assist: 1800-88-3833 (24 Hours, Daily)
4. If a customer intends to lodge a complaint, please write / call / email / fax to us at:
Customer Complaints Unit
AmGeneral Insurance Berhad
No. 211, Jalan Tun Sambanthan
57400 Kuala Lumpur
Tel: 03-2268 6868
Our Commitment to Enquiries and Complaints
We continuously strive for service excellence and we believe that our customers are entitled to efficient, honest and fair treatment. We welcome any feedback on improving our services and genuinely committed to resolving any problems that our customers may encounter.
Our complaints handling process is based on the following principles: -
If a customer feels that your complaint has not been resolved fairly, you should inform us accordingly so that we can advise you on the alternative dispute resolution avenues available.
Response and Tracking
We shall provide timely response to customers in all your interactions with us:
1. Walk-in customer at branches
2. Phone & Written Enquiries / Complaints
All complaints received are recorded in a register and a reference number is allocated to each complaint. A complaint file is opened for documentation of records and work done on each case. In addition, the status and progress of each complaint is kept in the system for easy monitoring, tracking, retrieval and analysis.
All claims initiated will be processed in accordance to the standards and guidelines stipulated by Bank Negara Malaysia.
Transparency of Products and Services
Kurnia Insurans shall use our best endeavors to disclose and regularly update policy wordings and other vital information for all the products and services we offer. Such information is available for viewing and / or downloading in our Kurnia website.
Anti Fraud Statement
Kurnia Insurans is committed to fraud control with an emphasis on proactive prevention, putting in place detection measures in our effort to reduce possibilities, which could lead to fraud. Our approach to fraud control is focused on maintaining a legal and ethical climate, which encourages all stakeholders to protect Kurnia Insurans’s assets and raise any suspicion of fraud. We believe in zero tolerance to fraud. Thus, when a fraud is detected, suspected or alleged, we are committed to fully investigate the matter. We will work closely with the relevant authorities to ensure that justice is served and implement measures to recover as well as to minimize losses.
Data Privacy and Security
We will strictly keep confidential any personal information provided to us by our customers and ensure such information remain secure from alteration, destruction or identity theft.
Collection, handling, storage and use of your personal information will be limited to authorized and fully trained employees only. We will not intentionally disclose your personal information to any third party or external organization unless due to the following circumstances